Shipping Information

Free Local Delivery

Local contact-less delivery is available for the Thunder Bay, Ontario area.

Additional Items

Additional items do not increase your shipping costs until your items exceed 100g in weight. Most of my keychains only weigh about .018g, so feel free to add additional items to your order.

Print on Demand Items

When you purchase Print on Demand items, they are printed and shipped by a third-party company. It will be shipped directly to you from their facility. I am not able to control the shipping time but they seem to arrive in a reasonable time.

Processing Times

Your order is usually shipped within 0-4 days.  If you order on Friday or over the weekend, your order will go out Monday morning.

Shipping Times

You will receive an email notice when your item has shipped with an estimated delivery date. This date is not a guarantee! Many things will affect the delivery of your package, especially if you are in a different country than I am. Your package could easily sit at your border with customs for a couple days.

Canada Post Shipping Costs

I ship with Canada Post. If you are in Canada and you order small items such as keychains, pins and other jewellry, your order will be shipped in a bubble envelope as oversized letter mail. Tracking is not available for this If you are in the US or other countries, your order will be shipped as Tracked Small Packet Air (for USA) and Tracked Small Packet Air International (for everyone else).

Customs and Import Taxes

Buyers are responsible for any tariffs or customs, import or VAT taxes that may apply. I have no knowledge of the import taxes or tariffs for your country.

Returns, Exchanges and Refunds

If you have a problem with any of my products, please contact me and we can work to solve the issue together. I will accept returns and issue a refund if there is a defect or breakage in the product. Please do not return the product without contacting me first. You will be responsible for return postage costs.

If you have any questions about shipping or delivery of packages, please email me at dragonflynorth@yahoo.com.